Not satisfied with your order? Before opening a dispute in your Klarna portal, please contact info@fradallia.com

Type DISPUTE as the subject and tell us what's going on.

These emails are treated with the highest priority and will resolve your issue faster than if you open a dispute in the Klarna portal!

In 99% of cases, orders are delivered within the expected delivery time.

Unfortunately, it can happen that an order is delayed in the delivery process.

You can request a status via email from our customer service. Please provide your order number and send the email from the same email address where you placed the order.

Before opening a dispute in your Klarna portal, please contact info@fradallia.com with the subject line: DISPUTE and tell us what's going on.

These emails are treated with the highest priority and will resolve your issue faster than opening a dispute in the Klarna portal!

Not satisfied with your order? Before opening a dispute in your Klarna portal, please contact info@norinova.com with the subject line: DISPUTE and tell us what's wrong.

These emails are treated with the highest priority and will resolve your issue faster than if you open a complaint in the Klarna portal!

We don't believe you should overpay for a desired product, so we ship products directly from our supplier.

This saves shipping, storage and packaging costs, allowing us to offer products at a reasonable price.

The timeframe for using orders is divided into parts: Processing time: The order is approved, quality checked and packaged. All orders are sent to our fulfilment centre for dispatch within 48 hours of order placement.Delivery time: This is the time it takes to ship the goods from the fulfilment centre to the final destination.Delivery time is usually 8-16 working days.