Return and cancellation policy

Return and cancellation policy

Not satisfied with your order?
We want to know what we can do better!

You can return your order unused within 14 days of receipt or send us a photo showing that the product is defective. We will verify the photo and in most cases we can resolve your issue without a refund. We will arrange for your money to be refunded to your account within five working days of receiving your order or have a photo confirmed by our customer service team.

Returns by post

You have up to 14 days after receiving your order to exchange a product for a different size/colour or to request a refund if it was delivered to a parcel centre near you.

1. CONTACT info@Fradallia.com

Please contact us by email first to get the return address as we have different distribution centres and we need to identify which centre your package came from based on the reason for the return.

2. HAND IN THE DELIVERY NOTE.

Pack the product as securely as possible in the original packaging and include a note with your order number. As the sender, you are responsible for the return. Therefore, always ask DHL for a tracking code when you return the parcel. Once you have sent the package, please contact us at info@Fradallia.com if you want a refund or a different size/colour.

3. SEND

Go to the nearest parcel centre (post office or parcel shop) and return your parcel.

Once the product arrives at our warehouse, the size/colour will be adjusted as soon as possible or a refund will be arranged.

Cancellation of orders
If you want to cancel an order, please contact us immediately: info@Fradallia.com. If you cancel your purchase within 24 hours, we can refund your money unconditionally. Otherwise, the goods must be returned to us as soon as they reach you.

Shipping costs
It is the customer's responsibility to pay any shipping costs when returning a product. These costs will not be refunded. If you receive a refund for your purchase, the shipping costs will be deducted from this.

The time it takes to get your exchanged product to you depends largely on your location.

We always recommend using a trackable shipping service or shipping insurance!

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

HONG KONG DREAM CHASE DIGITAL TECHNOLOGY CO., LIMITED
RM 510, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI，HONG KONG)